Refund Policy for Pixelanet Last updated: December, 2024
Introduction At Pixelanet, we are committed to ensuring your satisfaction with our services and products. This Refund Policy explains the terms under which you may request a refund, exchange, or credit for purchases made through our website https://pixelanet.com.
Eligibility for Refunds Refunds are available under the following conditions:
- The request is made within 14 days of purchase.
- The product or service has not been used, accessed, or downloaded.
- For digital products, no portion of the product has been utilized.
- For services, the service has not commenced.
Non-Refundable Items We do not offer refunds for:
- Custom or personalized services/products once work has begun.
- Digital products after they have been downloaded or accessed.
- Subscription-based services after the billing period has started.
Process for Requesting a Refund To request a refund, please follow these steps:
Contact our support team at [email protected] with the following information:
- Your name
- Order number
- Date of purchase
- Reason for the refund request
Our team will review your request and respond within 5-7 business days.
If approved, the refund will be processed to your original payment method within 10 business days.
Partial Refunds
In certain circumstances, partial refunds may be granted, such as:
- Products or services that were partially delivered or defective.
- Technical issues preventing access to digital products.
Exchanges We may offer exchanges for:
- Defective or damaged digital products.
- Errors in service delivery that can be rectified by providing the correct product or service.
Chargebacks and Disputes
We encourage you to contact us before initiating a chargeback or dispute. Most issues can be resolved quickly and amicably through our support team.
Changes to This Policy
We may update this Refund Policy periodically. Changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: [email protected]
Governing Law
This Refund Policy is governed by the laws applicable in your region, without regard to its conflict of law provisions.